All Systems Operational

About This Site

Welcome to the Amplifi.io system status page. We focus on transparency and a total dedication to high system availability, but occasionally things need service. This page offers performance information for the below specific component services.

Check back here any time to view the current status of the services listed below. For generic help information and tutorials, please visit https://amplifi.io/knowledge-base/

To report a system issue the fastest way to get a response is to email us at:

support@amplifi.io

or submit a support ticket:

https://share.hsforms.com/1h4A6jOMcRgizdXBU7A4xmg2xnes

Main System Web Interface ? Operational
90 days ago
99.88 % uptime
Today
Media Transcoding ? Operational
90 days ago
100.0 % uptime
Today
Internal Search & Index ? Operational
90 days ago
100.0 % uptime
Today
File Server ? Operational
90 days ago
100.0 % uptime
Today
Amplifi.io External REST API Operational
90 days ago
100.0 % uptime
Today
Uploader ? Operational
90 days ago
99.83 % uptime
Today
SendGrid System Email ? Operational
90 days ago
100.0 % uptime
Today
Network / Internet Services Operational
90 days ago
99.88 % uptime
Today
Single Sign On Operational
90 days ago
98.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021
Resolved - This incident has been resolved.
Oct 4, 18:23 UTC
Update - We continue to see some SSL issues and this is determined to be from our certificate provider vendor. It is mainly affecting Windows OS users and older browsers. The root cause is our certificate provider's underlying certificate and new technology progressing across the Internet over time.

https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

"DST Root CA X3 will expire on September 30, 2021. That means those older devices that don’t trust ISRG Root X1 will start getting certificate warnings when visiting sites that use Let’s Encrypt certificates."

This seems to be affecting the connectivity of our PDF generator subsystem.

Workaround: Users can indeed proceed to the Amplifi.io system by using the 'Advanced' option on the warning page.

Sorry for the inconvenience. We are working to get this resolved with our vendor ASAP.
Oct 1, 16:16 UTC
Monitoring - A fix was implemented and we are monitoring the recovery. This issue was SSL certificate related, but in a way that was not predictable so something went wrong in a system reading a correct SSL certificate.
Oct 1, 00:32 UTC
Update - We are continuing to investigate the issue where downloads using the 'Download' buttons are not working and uploads are also be affected. Our file server is functioning - team reports that direct links (URIs) to the media assets are indeed working and previews are working. That means that as a temporary workaround you can 'right-click save' or rely on the master or variant links in file information window.

We are sorry for the inconvenience and are working to restore the full function up and downloading.
Sep 30, 21:03 UTC
Investigating - We are currently rebooting the Amplifi.io network to resolve some network issues.
Sep 30, 16:31 UTC
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.