Scheduled Maintenance June 2022
Scheduled Maintenance Report for Amplifi.io
Completed
The scheduled maintenance has been completed.
Posted Jul 12, 2022 - 14:41 PDT
Update
We have wrapped up the maintenance of our servers. We have done extensive testing with the general function of the application. Please have a look around in your instance and let us know if you encounter any specific issues or have any questions. Some UI bugs surfaced surfaced during the process and media conversions are also seeing a few issues in some high quantity cases. We will continue to tune and closely monitor throughout the coming weeks.

Thank you sincerely for your patience during this process.

Sincerely,
Ken Garff
CEO, Amplifi.io
Posted Jul 12, 2022 - 14:37 PDT
Update
Last night, Amplifi uploading and downloading systems were down and came back at about 8 AM Pacific today (7/6). We are still working on conversions and transcoding subsystems now. We are seeing some issues with automatic conversions due to some communications between sub-systems. This means some uploaded files may not be converted automatically initially, but our team will help catch up with the conversions as soon as possible and any files with our "processing" icon can be batch converted as well. We will monitor instances for new uploads and will help to keep things running smoothly. You can still share master files, but image variants would be unavailable until the file conversions are completed. Also note that yesterday, grouped media downloads that resulted in zipped files created by Amplifi had file permissions issues for the media inside the zip, we have fixed this issue but if you downloaded zipped content yesterday, the files would need to be downloaded again today.
Posted Jul 06, 2022 - 09:48 PDT
Update
Progress continues with our maintenance, with more systems coming online. Please be aware that while work continues systemwide, we do not recommend that you make changes to your data structure or upload media. We will be working through the weekend to wrap this up and expect all systems will experience some complete restarts and inaccessibility through the weekend as part of this work. We are working to as fast as possible to finish. We are still targeting perfect functionality with upgrades complete by early next week.
Posted Jul 01, 2022 - 11:52 PDT
Update
Our maintenance continues and our system is currently up and down. We are working to as fast as possible to finish the upgrades and bring the systems back online. All systems will experience some complete restarts and inaccessibility. It's likely this work will continue through the weekend. We are targeting perfect functionality with upgrades complete by early next week.
Posted Jun 30, 2022 - 08:36 PDT
Update
Our maintenance continues and our system is currently up and down. We are working to as fast as possible to finish the upgrades and bring the systems back online. All systems will experience some complete restarts and inaccessibility. It's likely this work will continue through the weekend. We are targeting perfect functionality with upgrades complete by early next week.
Posted Jun 30, 2022 - 23:29 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 24, 2022 - 23:30 PDT
Scheduled
Greetings valued customers! This weekend we will have some intermittent downtime as we make a transition to our new data center hardware and network equipment. Some of our external IP addresses will change and will need to propagate and that can take some time. Please expect systems to go offline this weekend and potentially into Monday and Tuesday. We apologize for the short notice, however, in consultation with our technical team, we have decided this is the best weekend to make the cut over.

Thank you for your patience while we’ve been working hard to improve our systems and lay a foundation for the future. We will update this message periodically over the weekend and particularly as we get close to the end of the window to share any necessary updates. Best regards!
Posted Jun 24, 2022 - 14:57 PDT
This scheduled maintenance affected: Main System Web Interface, Media Transcoding, Internal Search & Index, File Server, Amplifi.io External REST API, Uploader, SendGrid System Email, Network / Internet Services, and Single Sign On.